Privacy Policy

This Privacy Policy explains how Arken Systems collects, uses, stores, and protects personal information when people use our website, contact us, book a call, or enquire about our services.

1. Who we are

Arken Systems is a UK-based business providing digital systems, websites, review growth systems, enquiry capture, and follow-up automation for local service businesses.

2. Information we collect

We may collect personal information including:

• Name
• Business name
• Email address
• Phone number
• Website URL
• Message or enquiry details
• Information provided through forms, emails, calls, messages, or onboarding
• Basic website usage information, such as pages visited and how visitors interact with the website

3. How we collect information

We may collect information when someone:

• Submits a contact form
• Books a call
• Emails, calls, or messages us
• Provides information during onboarding
• Visits our website, where cookies or analytics tools may be used

4. How we use information

We use personal information to:

• Respond to enquiries
• Book and manage calls
• Provide our services
• Set up websites, review systems, forms, and automations
• Send service-related messages
• Manage client relationships
• Improve our website and services
• Keep business records
• Meet legal, administrative, or security obligations

5. Lawful basis for using information

We use personal information where it is necessary to respond to enquiries, provide agreed services, operate the business, keep records, and communicate with prospects or clients.

This may include using information where:

• It is needed before entering into a contract
• It is needed to provide services under a contract
• We have a legitimate business interest
• We need to comply with legal obligations
• Consent has been given, where consent is required

Where consent is used, it can be withdrawn at any time.

6. Sharing information

We may share information with trusted service providers where needed to run the business and provide our services.

This may include:

• Website hosting providers
• CRM and automation platforms
• Email providers
• Payment providers
• Analytics tools
• Contractors or service providers helping deliver client work

We do not sell personal information.

7. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected. This may include enquiry handling, service delivery, business records, legal obligations, and legitimate business administration.

8. Cookies and analytics

Our website may use cookies or analytics tools to understand how visitors use the website and to improve performance.

Visitors can control cookies through their browser settings.

9. Data security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

10. Your rights

Depending on the circumstances, individuals may have rights to:

• Access their personal information
• Correct inaccurate information
• Request deletion
• Object to certain processing
• Request restriction of processing
• Withdraw consent where consent is used
• Complain to the ICO

To make a request, contact:
eirik@arkensystems.co.uk

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be available on this page.

Last updated: June 2026